I can't receive my form on my mail. How can I do for receive it on my mailbox ?Thank you.

  • Profile Image
    cecchy
    Asked on July 07, 2011 at 11:27 AM
  • Profile Image
    allanftd
    Answered on July 07, 2011 at 10:16 PM

    Hi cecchy,

    Thank you for bringing this to our attention. I have tested your notification using a Yahoo Mail account and I wasn't able to replicate the issue you reported.

    Could you please try a different email address as the destination email of your notifications? Perhaps a Gmail, Hotmail, or Yahoo Mail account. If it works using this email, the issue is most likely with your email service provider. You must contact your ISP or system administrator (person or group administering your email system) regarding this issue so that they can investige on their end. They may need to add jotform.com domain to their white list.

    You may also find this link helpful:

    http://www.jotform.com/faq/#7
    http://www.jotform.com/answers/14075-I-can-t-send-notifications-to-my-email-enquiries-agneselle-com 

    If the issue still persists, please let us know so that we can investigate further. We apologize for any inconvenience. Thank you for using JotForm!

    JOTFORM SUPPORT