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    Being billed every year for a bi-annual subscription plan

    Asked by martialgym on February 12, 2014 at 12:50 PM

    I was billed December and then January when I am suppose to be paying bi-annually. Why am I not charged $60 for 6 months and why am I billed back to back for the full year?

    premium plan billed then and
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    JotForm Support

    Answered by TitusN on February 12, 2014 at 01:41 PM

    Hello,

    Thank you for contacting us.

    Our sincerest apologies.

    It appears our automated billing gateway generated two Bi-annual subscriptions:

    1. Invoice #64459044  - Next payment date is 01/01/2016    Subscription ID: 21458826

    2. Invoice #77099830- Next payment date is 12/25/2015     Subscription ID: 27554270

    The two subscriptions are one year apart, this is why you have been erronously billed each year for a Bi-annual subscription.

    To resolve this:

    1. I will reverse the latest payment (Invoice #77257152) which will refund the money we owe you.

    2. I will cancel Subscription ID 27554270, which will stop the double billing. 

    ***

    Your next billing date will therefore be 01/01/2016 on CC ending 1099

    Please let us know how we can assist further.

     

     

     

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    JotForm Support

    Answered by TitusN on February 12, 2014 at 01:44 PM

    PS. Please ignore any notifications of account downgrade - that is simply an automated email from our system.

    Please let us know if we can assist further.

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    Answered by martialgym on February 12, 2014 at 02:11 PM

    Thanks!