What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am trying to upgrade from the starter plan to the premium plan, but it will not take my credit card, any reason why?

    Asked by CampSummit on February 12, 2014 at 04:12 PM
    credit card premium plan
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    JotForm Support

    Answered by TitusN on February 12, 2014 at 04:34 PM

    Hello,

    Thank you for contacting us.

    Sorry about that.

    What message do you get when you enter your CC information and accept the charge?

    Your bank would be a good place to start - most have security features in place to prevent certain characteristic charges on your account.

    In the meantime, would you consider using Paypal?

    Please let us know.

  • Profile Image
    JotForm Support

    Answered by TitusN on February 12, 2014 at 04:38 PM

    Alternatively,

    Please try upgrading using your CC by following this link:

    http://sites.fastspring.com/interlogy/product/jotformpremium?referrer= CampSummit

    Please let us know if this helps.

  • Profile Image

    Answered by CampSummit on February 12, 2014 at 05:28 PM

    Our department uses JotForm for our applications... so we already have an account that we pay for monthly with a CC. I need to start a new account for email address reasons, is there any way to link the new account I create to the existing payment plan we have for our other JotForm account?

    Thanks.  

  • Profile Image
    JotForm Support

    Answered by TitusN on February 12, 2014 at 05:32 PM

    Hello,

    Yes there is.

    You can add sub-accounts to the main paid account.

    Please use this linked guide to achieve this.

    Please let us know if you hit a bump.

  • Profile Image

    Answered by CampSummit on February 12, 2014 at 05:44 PM

    That link you sent earlier to upgrade worked perfectly.

     

    I'm all good.

     

    Thanks for your help.