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  • Profile Image

    Form stuck on submit

    Asked by tyreid on February 12, 2014 at 09:39 PM

    Haven't edited this form on a long time- last successful submission was about a week ago, ever since we've had multiple clients getting stuck on submit with either 'Please wait' or the button just getting stuck...

    Form is a JS popup here:

    http://goo.gl/OGxYim

    Direct link:

    https://secure.jotform.us/form/22475595558165

    Page URL:
    http://goo.gl/OGxYim

    JotForm please wait secure.
  • Profile Image

    Answered by Cesar on February 12, 2014 at 11:06 PM

    It appears this behavior also appears directly on the stand alone Form URL.

    On the other hand, I cloned the form and the clone did submit without any problem.

    In which case I would suggest to try performing a clone of my clone of your form:
    http://form.jotformpro.com/form/40428326088961?

    Screenshot of clone submitted properly:

    https://shots.jotform.com/cesar/screens/clonesubmitwork.jpg

    Do let us know if you need further support. Thank you.

    Related Article:
    How-to-Clone-an-Existing-Form-from-a-URL