What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    i cant cancel my subscription..

    Asked by neal514 on February 13, 2014 at 02:26 AM

    I have attempted to cancel twice. The first time I thought the cancelation was confirmed but i was charged the next billing date. Today i attempted again and this time i recieved and error message saying there was an error in the cancellationand I needed to contact you.

     

    please advise

    message billing date next and
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    JotForm Support

    Answered by ashwin_d on February 13, 2014 at 03:21 AM

    Hello neal514,

    Upon checking, I found that you have paid the subscription payment using PayPal payment gateway. You have to cancel your subscription through your own paypal account. Here are the steps to cancel your monthly subscription.

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You may also like to check the following guide : https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html

     

    Thank you!