i cant cancel my subscription..

  • Profile Image
    neal514
    Asked on February 13, 2014 at 02:26 AM

    I have attempted to cancel twice. The first time I thought the cancelation was confirmed but i was charged the next billing date. Today i attempted again and this time i recieved and error message saying there was an error in the cancellationand I needed to contact you.

     

    please advise

  • Profile Image
    ashwin_d
    Answered on February 13, 2014 at 03:21 AM

    Hello neal514,

    Upon checking, I found that you have paid the subscription payment using PayPal payment gateway. You have to cancel your subscription through your own paypal account. Here are the steps to cancel your monthly subscription.

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You may also like to check the following guide : https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html

     

    Thank you!