What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Subscription- Cancelled - but not updating

    Asked by vvance on February 13, 2014 at 04:09 PM

    I cancelled my premium subscription and it says it was successful but when I check my subscription it still says "premium". I just want to make sure that I don't get charge anymore since I cancel the premium subscription and went back to the free account.

    I also want to remove the credit card that I added on the file, but there no way to remove it. I can add another credit card but no place to remove the old card.

    Thanks,

    Vhiel

    not updating cancelled premium subscription check charge
  • Profile Image
    JotForm Support

    Answered by TitusN on February 13, 2014 at 04:47 PM

    Hello Vhiel,

    Thank you for contacting us.

    The downgrade is now complete.

    Please let us know how we can assist further.