Subscription- Cancelled - but not updating

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    vvance
    Asked on February 13, 2014 at 04:09 PM

    I cancelled my premium subscription and it says it was successful but when I check my subscription it still says "premium". I just want to make sure that I don't get charge anymore since I cancel the premium subscription and went back to the free account.

    I also want to remove the credit card that I added on the file, but there no way to remove it. I can add another credit card but no place to remove the old card.

    Thanks,

    Vhiel

  • Profile Image
    TitusN
    Answered on February 13, 2014 at 04:47 PM

    Hello Vhiel,

    Thank you for contacting us.

    The downgrade is now complete.

    Please let us know how we can assist further.