What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Account: Suspended account

    Asked by 10SEND on February 14, 2014 at 09:50 AM

    This is the second time my account (10SEND) has vanished. I'm sure I did something wrong, I just don't know what.

    I'm very sorry if I did and have no idea what I could've done. Please let me know, I really like JotForm and your services.

    Be Forbes



  • Profile Image

    Answered by jedcadorna on February 14, 2014 at 10:02 AM


    Thank you for contacting us.

    Your account was automatically suspended by our phishing tool because the cloned form contains username and password field. Maybe you have paste the private URL and that fetch the Login form of Jotform. Make sure you check the URL before you clone it and see if the URL works because we have a public and private URL and public URL are the only allowed link that can cloned. 

  • Profile Image

    Answered by jedcadorna on February 14, 2014 at 10:04 AM

    By the way I have removed the form that caused your account to be suspended and activated your account.

  • Profile Image

    Answered by 10SEND on February 14, 2014 at 10:08 AM

    Thank you very much.