What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Im trying to update my account but is asking me for a certificate

    Asked by chewy on July 08, 2011 at 10:24 AM

    I need help to update my account

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    JotForm Support

    Answered by NeilVicente on July 08, 2011 at 10:15 PM


    May I ask what exactly it is that you're trying to update in your account? Is it your billing information or your account settings? What is the exact message that the browser is displaying?

    Please reply to this thread with answers to the questions I raised above. If possible, provide us with a screenshot of the message displayed by the browser.

    We are very eager to help you with this issue. We'll be looking forward to your response. Thanks!