There is a significant delay in receiving an email when a referral is made.

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    spratt2
    Asked on September 02, 2021 at 02:47 PM

    Greetings,


    Our Support Services Referral form has several staff members attached to it who need to receive an email notification when a referral is made, but everyone is not receiving the notification email. Can you help with this?

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    Lorenz_A
    Answered on September 02, 2021 at 10:41 PM

    Hi there,

    To clarify, is the email notification delay or not received? Also, is this the form https://form.jotform.com/212015749394155 in question? If so, please make sure that the "Send email on form submitted" is enabled/checked.

    See the image below.

    1630636843_61318b2bd2478_The Easiest Onl

    Please do update that part and let us know how it goes.