We are not receiving our contact forms from you guys?

  • Profile Image
    Donald Mackarous
    Asked on July 08, 2011 at 11:19 AM

    I would need to talk with your support tech, ASAP.

    Regard,

     

    Donald Mackarous

    Director national sales

    Hitek Logsitic inc.

    514-992-7282

  • Profile Image
    NeilVicente
    Answered on July 09, 2011 at 12:40 AM

    Hi Donald,

    Upon checking our mail server logs, I found out that notification mails were successfully sent from our server to your address info@hitek.ca

    Here is a line from our logs:

    Jul 7 15:58:43 ying sm-mta[8032]: p67Jwccd008030: to=<info@hitek.ca>, ctladdr=<jotform@ying.interlogy.com> (1001/1002), delay=00:00:05, xdelay=00:00:05, mailer=esmtp, pri=124111, relay=mail.hitek.ca. [174.142.230.146], dsn=2.0.0, stat=Sent (OK id=1Qeuif-003lRa-H2)

    Have you checked your spam/bulk/junk mail folder for the missing emails? It could have been that these messages were marked as spam by your mail server. If you find the emails, please tag them as Not Spam or ask your mail service provider to whitelist our ip addresses and domains

    174.34.48.214
    174.34.48.218
    174.34.48.219

    yang.interlogy.com
    ying.interlogy.com
    monk.interlogy.com


    Hope you find this information useful. Please contact us again if you still cannot the missing emails. We'll  then further investigate the matter to fix the issue once and for all.

    By the way, your form submissions are also stored in your Jotform account. Go to this page (you must be logged in) to find them.

    Thanks!


    Neil