What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We are not receiving our contact forms from you guys?

    Asked by Donald Mackarous on July 08, 2011 at 11:19 AM

    I would need to talk with your support tech, ASAP.

    Regard,

     

    Donald Mackarous

    Director national sales

    Hitek Logsitic inc.

    514-992-7282

    Page URL:
    www.hitek.ca

  • Profile Image
    JotForm Support

    Answered by NeilVicente on July 09, 2011 at 12:40 AM

    Hi Donald,

    Upon checking our mail server logs, I found out that notification mails were successfully sent from our server to your address info@hitek.ca

    Here is a line from our logs:

    Jul 7 15:58:43 ying sm-mta[8032]: p67Jwccd008030: to=<info@hitek.ca>, ctladdr=<jotform@ying.interlogy.com> (1001/1002), delay=00:00:05, xdelay=00:00:05, mailer=esmtp, pri=124111, relay=mail.hitek.ca. [174.142.230.146], dsn=2.0.0, stat=Sent (OK id=1Qeuif-003lRa-H2)

    Have you checked your spam/bulk/junk mail folder for the missing emails? It could have been that these messages were marked as spam by your mail server. If you find the emails, please tag them as Not Spam or ask your mail service provider to whitelist our ip addresses and domains

    174.34.48.214
    174.34.48.218
    174.34.48.219

    yang.interlogy.com
    ying.interlogy.com
    monk.interlogy.com


    Hope you find this information useful. Please contact us again if you still cannot the missing emails. We'll  then further investigate the matter to fix the issue once and for all.

    By the way, your form submissions are also stored in your Jotform account. Go to this page (you must be logged in) to find them.

    Thanks!


    Neil