- sifugarryAsked on February 14, 2014 at 08:19 PM
Please assist. I keep receiving the email below stating i must renew my payment details, etc.
I paid my subscription ($90.00), several weeks ago and it expires feb 2015.
Is this email from you guys or is it bogus
I do not want my jot forms to be deemed invalid.
The login deatils below are not relevant to jotformpro login
Thanks for your help
Dear garry baniecki,
Unfortunately, we were not able to process your payment for the following reason:
Recurring charge: Recurring charge: Premium Yearly Subscription
Amount: 90.00 (inclusive of all applicable taxes, VAT, etc.)
Authorization has failed for this transaction. Please try again or contact your bank for assistance
Because several failed attempts during the last 15 days, we will have to suspend now your subscription.
In order to reactivate it, please login into your account:
Original reference number: 56917302
Account number: 33855408
Click on the “Add Funds” button and make sure to cover any overdue payments.
Please note this is the last notice you will receive regarding this subscription.
In your account you will be able to change your credit card or payment method, address, phone, view payments history or cancel your subscription.
If you need further assistance, please visit: http://www.plimus.com/jsp/escalate/escalate_shopper_issue.jsp?ref=56917302
The Plimus Team - online reseller for Interlogy LLC
** PLEASE DO NOT REPLY TO THIS EMAIL AS THIS ADDRESS IS NOT CHECKED **
- CesarAnswered on February 14, 2014 at 08:37 PM
Your account is properly setup as a Yearly Premium account. I have made the neccesary updates, so that you no longer receive the email you refered to on your post.
Thank you for informing us. And do let us know if you need further assistance. Thank you.