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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    subscription update

    Asked by sifugarry on February 14, 2014 at 08:19 PM


    Please assist. I keep receiving the email below stating i must renew my payment details, etc.

    I paid my subscription ($90.00), several weeks ago and it expires feb 2015.

    Is this email from you guys or is it bogus

    I do not want my jot forms to be deemed invalid.

    The login deatils below are not relevant to jotformpro login

    Thanks for your help


    garry baniecki




    Dear garry baniecki,
    Unfortunately, we were not able to process your payment for the following reason:
    Recurring charge: Recurring charge: Premium Yearly Subscription
    Amount:               90.00 (inclusive of all applicable taxes, VAT, etc.)
    Authorization has failed for this transaction. Please try again or contact your bank for assistance
    Because several failed attempts during the last 15 days, we will have to suspend now your subscription.
    In order to reactivate it, please login into your account:
    Username: 1296472102507352575704
    Original reference number: 56917302
    Account number: 33855408
    Click on the “Add Funds” button and make sure to cover any overdue payments.
    Please note this is the last notice you will receive regarding this subscription.
    In your account you will be able to change your credit card or payment method, address, phone, view payments history or cancel your subscription.
    If you need further assistance, please visit: http://www.plimus.com/jsp/escalate/escalate_shopper_issue.jsp?ref=56917302
    Best regards,
    The Plimus Team - online reseller for Interlogy LLC

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    Answered by Cesar on February 14, 2014 at 08:37 PM

    Your account is properly setup as a Yearly Premium account. I have made the neccesary updates, so that you no longer receive the email you refered to on your post.

    Thank you for informing us. And do let us know if you need further assistance. Thank you.