Is there a way to get a report on incomplete submissions?

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    laxlogistics
    Asked on February 16, 2014 at 10:55 AM

    As the subject states, is there a way to do this.  It seems that people are not waiting for their confirmation screen to come up and the transaction gets put into the 'incomplete submissions' bucket.  We need the capability to get a report to see where these registrations are.

     

    Please advise.

     

    Jerry Consie

    Laxlogistics

    770-367-4444

  • Profile Image
    jonathan
    Answered on February 16, 2014 at 12:25 PM

    Hi Jerrie,

    You can enable the Pending Payment E-mail to received e-mail notification even for incomplete payment

    OR

    Enable Authorization Only to complete transaction without payment(Authorize Only), payments will be completed in the payment processor screen.

     

    Unfortunatelly, there is no reporting option available for submission's Incomplete Payments. The information needs to be in the completed submissions box to be able to generate report out.

    Hope this help. Inform us if you need further assistance.

    Thanks!