What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Do you offer a service where you can build the form for the customer?

    Asked by bto09 on February 17, 2014 at 08:43 AM

    I'm having trouble building my form and while the form is simple, I would like it if you could build it for me. Thanks

    thanks and
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    Answered by EliezerN on February 17, 2014 at 09:53 AM

    Hi,

    We provide you the necessary assistance to build your form. So if you get some troubles to accomplish what you need, you can let us know the issues you are having so that we can find a solution and make the things easier for you.

    So, please let us know how we can help and will do our best to help you to resolve the issue.

    Thanks

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    Answered by bto09 on February 17, 2014 at 10:48 AM

    Great thanks. Need help with a few things:

    1. Need to add tax to the total (so that it can count tax when autocalculatiing)

    2. I have stripe payment integration and would like it to be like this: customer chooes check or online payment, if the cust selects check then the credit card field doesn't appear but when they select online payment then the credit card field appears. The reason I can't do this trough conditional formatting is that the credit card fields are connected to "my product".

    3. would like for it to calculate a delivery charge (fixed rate) based on location. Again, I tried doing this through conditional formatting but I can't seem to figure out how to feed that into the total. 

     

    lastly, would it be possible to talk to someone on the phone to get all the help I need? Also, how can I access the online chat. Normally it just shows up but lately I haven't had it come up, where can I access it? 

    Thanks and sorry for all the questions!!!

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    Answered by bto09 on February 17, 2014 at 12:22 PM

    Bump

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    JotForm Support

    Answered by KadeJM on February 17, 2014 at 12:49 PM

    Hello and not a problem, no need to apologize for anything. Depending on what needs done we are here to help guide you as much as possible though I can't promise that we would be able to do everything for you since some of it will likely require you to take care of certain things on your end. However we will help you as much as possible here within reason should you happen to need it.

     

    (1) Need to add tax to the total (so that it can count tax when autocalculatiing)

    Unfortunately we don't really have a feature to meet a taxation demand yet and I'm not so sure that we will add one except maybe for the Purchase Order Tool. The reason for that is because this is usually automatically caculated inside Payment Gateway depending on your Payment Tool being used and you would have to set this up inside your Billing Gateway Account Settings such as for PayPal or else you could implement a fair additional required amount to cover tax for example. 

     

    (2) I have stripe payment integration and would like it to be like this: customer chooes check or online payment, if the cust selects check then the credit card field doesn't appear but when they select online payment then the credit card field appears. The reason I can't do this trough conditional formatting is that the credit card fields are connected to "my product".

    You are partly correct about that because of the fact that you cannot use two Payment Integrations on one form. However, You can actually do this with conditional formatting via a Multi-Payment Form. Basically what you do is set one up to work with your Stripe Integration in example and the second would actually reside on a secondary form that is embedded via html on your first form to work with it so that you can use both.

     

    (3) would like for it to calculate a delivery charge (fixed rate) based on location. Again, I tried doing this through conditional formatting but I can't seem to figure out how to feed that into the total. 

    The only Integration that we currently have which supports a " Delivery Charge " is PayPal. Aside from this it would have to be configured inside of your Payment Gateway's Account where available. The only other way would be to add it as a Required Product so that it includes this as a fixed rate to cover the additional shipping costs.

     

    (4) Lastly, would it be possible to talk to someone on the phone to get all the help I need? Also, how can I access the online chat. Normally it just shows up but lately I haven't had it come up, where can I access it? 

    At this time we do not currently provide phone support so no that is not possible as of right now since there are no plans for this. As for the Online Chat we try to have this available as much as possible for our customers on a normal basis. However, When our Forum gets extremely busy as it often does then this sometimes puts a dampener on how often we activate our chatroom for live help and we do apologize for it not being available these last couple of days.

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    Answered by bto09 on February 17, 2014 at 01:47 PM

    Hey, thanks so much your reply - very valuable info. I think some of this is a bit too technical for me. How can I go about hiring someone to develop my jotform? Is this a service you have considered offering? If not, can you recommend someone. Thanks in advance, you guys always seem to impress me with your terrific customer support. 

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    Answered by pinoytech on February 17, 2014 at 04:00 PM

    Hi,

    We suggested you to hire some freelancer from odesk or elance to work on your form.

    Thanks,

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    Answered by bto09 on February 17, 2014 at 04:05 PM

    Cool, thanks for your help.