Forms time out

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    ICFforms
    Asked on February 17, 2014 at 09:03 AM

    Hello,

    I received a report from a user that they were working on one of our forms and received a message stating that they had 15 minutes to submit.  If a client is completing one of our forms, is there a time limit that they must submit the form before it will time out?  I didn't think that the forms did this.  I also read through some other posts on the Forum but they are dated from 2012 and I am not sure if those answers are still relevant. 

     

    Thank you,

    Emily - ICF

  • Profile Image
    Welvin
    Answered on February 17, 2014 at 10:29 AM

    Hi Emily,

    We have a countdown widget (http://widgets.jotform.com/widget/countdown), but I don't see this to your form so I suspect the user browser is infected with some malwares that would open up a random pages, usually, a small window with GIF images. If possible, ask the user to check and scan his/her computer or use another computer.

    Thanks