What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms time out

    Asked by ICFforms on February 17, 2014 at 09:03 AM

    Hello,

    I received a report from a user that they were working on one of our forms and received a message stating that they had 15 minutes to submit.  If a client is completing one of our forms, is there a time limit that they must submit the form before it will time out?  I didn't think that the forms did this.  I also read through some other posts on the Forum but they are dated from 2012 and I am not sure if those answers are still relevant. 

     

    Thank you,

    Emily - ICF

    message hello and
  • Profile Image
    JotForm Support

    Answered by Welvin on February 17, 2014 at 10:29 AM

    Hi Emily,

    We have a countdown widget (http://widgets.jotform.com/widget/countdown), but I don't see this to your form so I suspect the user browser is infected with some malwares that would open up a random pages, usually, a small window with GIF images. If possible, ask the user to check and scan his/her computer or use another computer.

    Thanks