- ICFformsAsked on February 17, 2014 at 09:03 AM
I received a report from a user that they were working on one of our forms and received a message stating that they had 15 minutes to submit. If a client is completing one of our forms, is there a time limit that they must submit the form before it will time out? I didn't think that the forms did this. I also read through some other posts on the Forum but they are dated from 2012 and I am not sure if those answers are still relevant.
Emily - ICF
- JotForm SupportWelvinAnswered on February 17, 2014 at 10:29 AM
We have a countdown widget (http://widgets.jotform.com/widget/countdown), but I don't see this to your form so I suspect the user browser is infected with some malwares that would open up a random pages, usually, a small window with GIF images. If possible, ask the user to check and scan his/her computer or use another computer.