I am not getting email alerts.

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    Asked on February 17, 2014 at 11:14 AM

    I have two forms, an English and Spanish version, and the email alerts are not working for either of them. When I fill out the form I do not get an email, but when I open the form in JotForm and choose the "test email" button I do get the email.

    Any ideas?

    The forms are for table reservations and we had several reservation inquiries on Valentines Day. Even though I logged in to JotForm and see the alerts, I received none of them via email.

    Here are the URLs

    English:  http://www.vino-bello.com/en/27861/ristorante

    Spanish:  http://www.vino-bello.com/es/27861/ristorante



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    Answered on February 17, 2014 at 11:49 AM

    Can someone please look into this for me?

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    Answered on February 17, 2014 at 12:50 PM


    "vinobello@jaes.us" email is not on the bounce list. This may be due to the Sender Email "vino-bello@jaes.us" on your form notification. Have you tried using noreply@jotform.com as the Sender Email like this?

    This should work. If you're going to use Custom Sender Email, make sure the email is verified and if it was an SMTP, please review your SMTP credentials.


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    Answered on February 18, 2014 at 01:25 PM

    Thanks, I had confirmed the custom sender, but I went ahead and switched it all back to noreply@jotform anyway. Going to test them all now.