Field Input Not Showing

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    Asked on February 17, 2014 at 11:58 AM

    Hey Guys!

    For this form:

    The fields for the "Bank Account" and "Routing Number" are conditional.  They show up if the person selects that form of payment option.  The field pop up fine, and numbers are being entered - however when the form is submitted the input of only these two fields go away.

    Everything else transmits fine - but on the auto email, and the PDF on google drive (and backup copy on jot form) nothing comes through for these two fields.  This in important data for us, please advise, thank you!



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    Answered on February 17, 2014 at 02:12 PM


    It is possible that you are not getting the data of those fields because they are not set as required, in that way your form users have the chance to skip them and to leave them blank/empty.

    So please try setting them as Required. If the issue still persists, do not hesitate to contact us so that we can further investigate.


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    Answered on February 17, 2014 at 02:14 PM

    Thanks for looking into this.

    Your suggestion however is not the case.  You can do a test, if you fill in the bank and routing - it will still not submit.  And I cannot set the field as required, as it is a conditional and not used in every form completion.


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    Answered on February 17, 2014 at 04:55 PM

    I have submitted your form using Google Chrome browsers, and it looks like that the data was successfully accepted:

    Please do a test submission to see if this is working right on your side.

    Also, it is possible to have conditional required fields, hidden required fields will not affect the form.

    Thank you.