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  • Profile Image

    The form shows unread submissions but when I go the submissions page there is nothing to read

    Asked by YourLifetimeAgent on February 17, 2014 at 01:41 PM

    When I'm on the main page it says I have 6 submissions, but when I go to the submission page. I have it set for all time and it shows I have no results. Doesn't matter which form I'm looking at, they all say that. Despite knowing that I have a lead that just came in.

    Submissions all and
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    Answered by EliezerN on February 17, 2014 at 03:23 PM

    Hi,

    I checked this form in your account: http://www.jotformpro.com/form/33534577421960

    In MY FORMS page it shows 5 unread submissions, and when I checked the submissions page it correctly shows 6 submissions and 5 of them are unread: 

    Please, try clearing your browser cache, that may help to resolve the issue. However, if you have not received any notification email from the forms that show the unread submissions, then it could be a little glitch in the system. In that case to fix it simply mark them as read by following these steps: 

    1. While in MY FORMS page of your account select your form(s).

    2. Click on More button.

    3. Then select Mark all as read.

    I hope this helps. please inform us if you still need assistance with this inquiry.

    Thanks