What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is our Merchant Pay Pal Account Unrecognizable?

    Asked by rebyaffe on February 17, 2014 at 06:25 PM

    There's an indication of a problem with our Merchant PayPal Account.  It is registering as an error and unrecognizable.


    Please contact me at 718.224.0404 or at lisapollacknyc@gmail.com.


    Thank You,


    Lisa Pollack

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    JotForm Support

    Answered by ashwin_d on February 17, 2014 at 09:53 PM

    Hello Lisa,

    I am not sure if I have understood your question correctly. Do you mean to say that when you are redirected to PayPal from your form, you get an error message?

    Upon checking one of your form, I did not find any issue with that. I tried to send you a test submission and I was redirected to PayPal payment page without any error message. Please check the screenshot below: 

    Have you already resolved your problem? Do get back to us if the issue persists. It would be appreciated if you could share a screenshot of the problem. The following guide should help you upload image in your forum post:  https://www.jotform.com/answers/277033

    Thank you!