Why is our Merchant Pay Pal Account Unrecognizable?

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    Asked on February 17, 2014 at 06:25 PM

    There's an indication of a problem with our Merchant PayPal Account.  It is registering as an error and unrecognizable.


    Please contact me at 718.224.0404 or at lisapollacknyc@gmail.com.


    Thank You,


    Lisa Pollack

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    Answered on February 17, 2014 at 09:53 PM

    Hello Lisa,

    I am not sure if I have understood your question correctly. Do you mean to say that when you are redirected to PayPal from your form, you get an error message?

    Upon checking one of your form, I did not find any issue with that. I tried to send you a test submission and I was redirected to PayPal payment page without any error message. Please check the screenshot below: 

    Have you already resolved your problem? Do get back to us if the issue persists. It would be appreciated if you could share a screenshot of the problem. The following guide should help you upload image in your forum post:  https://www.jotform.com/answers/277033

    Thank you!