What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can t receive payment on paypal , anyone can help?

    Asked by dzejlana on July 09, 2011 at 11:45 AM

    This email address is already linked to a PayPal account. Please log in to your account with your primary email address to confirm that you received the money.

    please if anyone can help , I got the message i n inbox hotmail, and I went on link , and it asked me for my username and password and I wrote an the in said that up.

    email style size message
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    Answered by allanftd on July 09, 2011 at 01:29 PM

    Hi dzejlana,

    Thanks for sharing your concern. May we ask from which email address this message came from? Be careful when clicking unverified and suspicious-looking messages and links, and do not provide your username and password right away. Kindly provide also the URL where the link is forwarding you when clicked.

    We'll await your response. Thank you for using JotForm!

    JOTFORM SUPPORT

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    Answered by dzejlana on July 10, 2011 at 07:21 AM

    Yes I received a message from Fiverr in my hotmail , it is secure 100 % , and I went to collect my payment and on paypal it said this after I clicked on link to take payment : This email address is already linked to a PayPal account. Please log in to your account with your primary email address to confirm that you received the money. So I can t get the payment now , what should I do.

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    JotForm Support

    Answered by liyam on July 10, 2011 at 08:49 AM

    Hello,

    We'd like to know the e-mail address where it came from.

    Also, can you tell us the ID or the link to the form in issue?  We would like to see the form if there was any payment submission sent through.

    We'll wait for your response.

    Thanks,

    Liyam

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    Answered by Rhys   on April 30, 2015 at 07:39 AM

    Hay Guys i am having a similar problem i have had thousands of pounds worth of payments non of which have come through

    do u think when i fix the problem my old payments will come through

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    JotForm Support

    Answered by Welvin on April 30, 2015 at 09:50 AM

    Hi Ryhs,

    Your problem has been moved and will be answered here http://www.jotform.com/answers/561906

    Thanks

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    Answered by Sonny81 on April 18, 2016 at 02:24 AM

    Hi. No i ts on another form on the site if you check out the below URL ull see the issue when you first to submit and pay button.

     

    https://www.option2drive.co.uk/1-hours.html

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    JotForm Support

    Answered by beril on April 18, 2016 at 03:38 AM

    I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there:

    https://www.jotform.com/answers/820735