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    JotForm is not showing on IE11 in my site

    Asked by digichef on February 17, 2014 at 07:33 PM

    Works in Chrome 32

    Fails in FF 27

    Does not work at all in IE 11

     

    Please Help.

    Page URL:
    pdfeforms.net/#contact

    flex slider carousel flex IE11 browser issue
  • Profile Image

    Answered by digichef on February 17, 2014 at 07:43 PM

    Fixed FF 27 by viewing from my account.

    Forms will not display at all in IE 11?

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    JotForm Support

    Answered by EltonCris on February 17, 2014 at 11:10 PM

    Hi,

    I can view the form on IE11 browser without the slider script on your page, same with viewing the stand alone form so it might be an issue with your slider script on the said browser. Unfortunately, I am having difficulties finding solution as of the moment. I will get back to you later today if I could find any.

    Thanks!

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    Answered by guest_22894762651059 on February 18, 2014 at 08:00 AM
    Thanks for the help.
    Brian Lovemore
    On Feb 17, 2014, at 11:10 PM, JotForm Support Forum
    wrote:
    New response received
    A new response has been received:
    [image: JotForm]
    Answered by * EltonCris *
    Hi,
    I can view the form on IE11 browser without the slider library on your
    page, same with viewing the stand alone form so it might be an issue with
    your slider library on the said browser. Unfortunately, I am having
    difficulties finding solution as of the moment. I will get back to you
    later today if I could find any.
    Thanks!
    View this thread on JotForm Support
    Forum
    Unsubscribe
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on February 18, 2014 at 09:17 AM

    By the way, have you tried removing the form or replacing it with just text content if it's still displaying on IE11? I've saved your page source locally, I've tried replacing the form with just text to find out if it's the form that's causing the problem, but even the text does not appear on IE11 so I suspect it is the slider plugin that is not supported with Microsoft's latest browser, IE11. Can you also do the same on your side if you get the same result? I think it would help if you could update your flex slider script with the latest one if there's any. I'm not sure if this one helps https://github.com/woothemes/FlexSlider/issues/413, but it's worth a try. Unfortunately, debugging this is a bit complex, and it's no longer part of our scope. Sorry about that.

    Thanks!

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    Answered by Brian on October 27, 2014 at 12:05 PM

    Still no luck getting Jotform to work with flexslider on IE11.

    Maybe this would help, but links are dead.

    http://www.jotform.com/help/130-Fixing-Jquery-Plugin-Conflicts-jCarousel

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    Answered by digichef on October 27, 2014 at 12:08 PM

    From my web developer:

    "There is a known conflict between jQuery and Prototype libraries. Jotform uses Prototype"

     

    I also tried updating "jquery.flexslider-min.js" to v2.2, but didn't fix the issue in IE11

     

     

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    JotForm Support

    Answered by EltonCris on October 27, 2014 at 01:18 PM

    @digichef

    This link working on my side. https://www.jotform.com/help/130-Fixing-Jquery-Plugin-Conflicts-jCarousel. Please try it again.

    --

    You're right, Jotform depends on prototype script and it is known to clash with jQuery when both are placed on the same page. However, in your case, it is not related with prototype and jQuery conflict. Simply because the form was embedded as iframe. This means, the form will load in an iframe container, so it is impossible for the form to conflict with anything on your page. Whatever errors or problems may occur on the form itself will remain inside the iframe container. The iframe serves as a barrier between the form scripts and your website scripts so I am sure the problem is related with something else and not with your Jotform. As per mentioned on my previous response, removing the form within your page does not resolve the problem with IE11 so I think it is something to do with either on the Flex Slider script compatibility with IE11 or maybe with another script embedded on your page. 

    I have tried to go deeper even if this isn't really part of our scope anymore. I have explained the problem below (using IE11). You can pass this screenshot your developers, I'm sure they'll be able to help you fix the problem.

    So basically the problem is that no "active" class is inserted or added on the tab-pane div when you click on the tab buttons above using IE11. That's the reason why the tab content remains hidden on IE11 since tab contents are hidden by default. When "active" class is inserted, the tab content becomes visible.

    Hope this helps. Thank you!

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    Answered by guest_22894762651059 on October 27, 2014 at 02:51 PM
    Thanks for the help.
    I added the "active" class but it didn't solve the hidden form issue in
    IE11.
    It also drops the form at the bottom of the "home" page.
    pdfeforms.net
    Brian

    On Mon, Oct 27, 2014 at 1:18 PM, JotForm Support Forum
    wrote:
    ...
  • Profile Image

    Answered by digichef on October 27, 2014 at 03:48 PM

    re: EltonCris suggestion - I tried adding the active class, but still hidden in IE11

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    JotForm Support

    Answered by jonathan on October 27, 2014 at 05:19 PM

    Hi,

    Can you please guide us where to find the form Tab that is not working that you mentioned.

    I could not seems to find them on your forms or website

    We will check further if we have this information.

    Thanks.

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    Answered by brian on October 29, 2014 at 03:31 PM

    The entire forms, both of them, don't show in IE11

    http://www.pdfeforms.net/#contact

     

     

     

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    JotForm Support

    Answered by jonathan on October 29, 2014 at 04:54 PM

    Hi,

    I was able to reproduced the problem when using IE11 browser.

    The jotform http://www.jotform.us/form/22896020973156 is not loaded on IE11 browser.

     

    BUT it works fine on any other browser like Chrome and Firefox browsers.

     

     

    The issue must be on the IE11 browser compatibility. 

    I have submitted a bug ticket report to our higher team support so they can investigate more on this.

    We will notify you here for any update on the status.

    What I can suggest for now is to inform your website users to use other browser beside IE11 if they need to use your jotform so that they can view/use it.

    Inform us if there is anything else we can assist you with.

    Thanks.

     

     

     

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    JotForm Support

    Answered by widgets on November 29, 2014 at 04:09 AM

    Hi @brian, I don't see any problems on the form. By checking your website on internet explore 11 with the form and click on the 'Qoute' and 'Contact' tab it seems that your script handling the tabs is not working properly on IE11. The 'active'(responsible for showing contents for tabs) class stays at 'Home' when you try to navigate to 'contact' or 'qoute'.

    Look at this image. I hope you understand what I'm saying. Well to make it short. There is a problem with your tab script.

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    Answered by digichef on December 05, 2014 at 07:43 PM

    Thanks for the help, but form still doesn't show in IE11

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    JotForm Support

    Answered by EltonCris on December 06, 2014 at 04:21 AM

    I think it should be "tab-pane fade in active", your screenshot is lacking "in" on the class.

    Check if that helps. If not, we'd suggest to get in touch with your developer and ask him to further investigate the problem in depth. As much as we want to, we may not be able to assist you further beyond this case since this is more of a site issue rather than the form. Thank you so much for your understanding.

    Best Regards.