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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am having the opposite problem.

    Asked by wrasmu on February 18, 2014 at 02:26 AM

    I am having the opposite problem. When I change this setting to enabled it does not keep this setting saved. It keeps changing to undefined. I have changed my e-mail to use the default so I'm not sure what I'm doing wrong. ANy help would be appreciated.

    The link to my form is http://form.jotform.us/form/40244671355149

    This is a re-post of a comment on How to Hide Empty Fields on Email Alerts

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    JotForm Support

    Answered by TitusN on February 18, 2014 at 03:34 AM


    Thank you for contacting us.

    It appears your setting were delivered to your form:

    Please try the following:

    1. Log out of your Jotform account

    2. Clear your browser cache

    3. Log back in - Are the changes reflected as you wanted?

    Let us know.

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    Answered by wrasmu on February 23, 2014 at 11:05 AM

    Thank you this did resolve the issue i was having.

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    Answered by rdrhda on January 03, 2016 at 01:15 PM

    I am having this problem. I have logged out, cleared the cache, logged back in, created a clean notifier and it STILL comes up as undefined every time i leave the page and come back in. Any solutions?