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    Form Messed up under older IE versions..

    Asked by wntdone on July 09, 2011 at 10:00 PM

    As I setup our form for the start of the new school year, a number of "testers" have provided some negative feedback on form field order and placement..  They provided the attached screen shots - but I can duplicate when running IE 9, in "older browser" capability mode..  I believe they are running IE 7..


    Any thoughts on how to correct this before I go live in 3 weeks?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by NeilVicente on July 10, 2011 at 04:19 AM


    After doing multiple tests, I found that this is the only working solution I can offer:

    Right click each one of the fields "Teacher Hospitality Luncheons" and "Dance Chaperones" then click Merge to above line.


    Then, switch fields on the same line so that the field with less lines are placed on the left side. For example, in the screenshot below, the "Box tops" field has 2 lines whereas "General Assistance" has 3 lines so I switched their places.

    Repeat this to the other field, particularly the "Mathcounts" and "Recycle for reading drives" field.

    Click here to see the cloned form used in the tests I ran.


    Let me know if you're having difficulties applying the changes I suggested. Thanks!


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    Answered by wntdone on July 11, 2011 at 11:04 PM

    Thanks.  I re-ordered the entire form and it seems to be display properly now..  Maybe its a biug in your software that you could correct for future forms?


    Thanks again for the suggestions.  It got me working immediately.  :))

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    JotForm Support

    Answered by NeilVicente on July 12, 2011 at 02:40 AM


    As a matter of fact, it is not a bug on our system, but rather a rule of css that is implemented within the Form Builder. A field's label isn't really supposed to contain any html tags, like <br>, as you have inserted on your labels. You may notice that each time you edit those labels, the <br> tags are gone. That is because the Form Builder strips out html to prevent layout issues in the form, such as your main issue on this thread.

    So no, it is not a bug on our software and there is no need to correct anything. The fix I provided will work well for anyone who shall experience the same issue.


  • Profile Image

    Answered by Zee  on April 13, 2017 at 09:40 AM

    I just had the same problem.  I accessed one of my existing forms, didn't make any changes and now the size of form on website is all messed up.  I was able to revert back to previous version.  What do you expect this problem to be fixed.  I now feel I can't even look at an existing form without it getting messed up.



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    JotForm Support

    Answered by seth on April 13, 2017 at 11:20 AM


    I have separated your question to another thread, please follow up there:



    Thank you.