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    When people are registering for our event we are receiving duplicate registrations

    Asked by alawash on February 18, 2014 at 08:50 AM

    Is there a way to correct this? One thing is this is the form used last year i just updated it for the current year.

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    JotForm Support

    Answered by TitusN on February 18, 2014 at 09:05 AM


    Thank you for contacting us.

    That is certainly a peculiar behavior. I checked your form and found no problem in the settings -  apart from the conditional rules - please correct that (by either deleting  or adding the relevant fields)

    There's a possibility that some latent settings from last year may be still in effect. So, I would also advice that you do the following:

    1. Delete your form's email Notification

    2. Create a new one

    3. Clear your form's cache.

    Please let us know if this helped.