Missing text in the email after the form has been submitted

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    Asked on February 18, 2014 at 05:27 PM

    In the forms i have created i have a section of Text stating consent to treatment.

    I have used  the text  icon on the top left hand  side to place the text in.

    It works fine and you can see and read it on the imbedded site but when the forms come through to the email, the other questions & answers come through but the parts of the form i placed in a text section do not show up in the email.

    I want all details in the form to come through to the email.


    Should i place this text in another box? If so which one?


    Or is there a easier way to have all text come through in the email after the patient has filled out the form?




  • Profile Image
    Answered on February 18, 2014 at 05:31 PM


    The TEXT (html) field is not included in the fields available on the Notification E-mail template.
    This is the reason you cannot find it in the resulting e-mail message.

    What you can do is, just manually add the Text into the message body.

    You can just copy all the content of the TEXT field and paste it into the notification e-mail message body.

    Hope this help. Inform us if you need further assistance on this.


  • Profile Image
    Answered on February 18, 2014 at 06:54 PM

    Thanks for you help.

    I'm not totally understanding what you mean by maually adding the text.

    Do you mean adding it to the email after it comes through to my email?

    If so this would not be adaquite as it is part of  legal consent for treatment for and for legal reasons i need this text to be in the same document coming through to my email.

    Sometimes i may have 10 or more forms a day and i don't want to be copying and pasting each time.


  • Profile Image
    Answered on February 18, 2014 at 08:21 PM


    What my colleague trying to say is that you have to manually edit your form's email notification. Just copy the text from your form and paste it to your email notification template on the form builder. So everytime the email message arrives on your inbox, it comes with the defined text.

    To do that, follow these steps:

    1. Click Setup & Embed

    2. Email Alerts

    3. Open Notification

    4. Paste the copied text consent anywhere on the email body.

    Let us know should you have further questions. Regards!