Why are the forms I click on to edit -automatically REMOVING all the content???!!!

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    artimpactnetpr
    Asked on February 18, 2014 at 05:50 PM

    Hello,

     

    My forms' content is disappearing from the account. Some forms are just gone completely, while others I can see the names...when I attempt to open them to edit, they're then WIPED OUT!!!

    Years of work and countless hours...just GONE.

    Why is this? And no, NOTHING was manually, intentionally, or any other "lly" sent to trash or omitted.

    Where are my forms? Why is this happening?

    Please advise.

     

    Thank you in advance.

     

    Alysyn Curd

     

    p.s.

    I have other accounts with Jot Form and additional, instability is happening there as well. In one account the NAMES of my forms are changing at will. Pleeeease, what's going on?

  • Profile Image
    TitusN
    Answered on February 18, 2014 at 06:38 PM

    Hello Alysyn,

    Thank you for contacting us.

    We sincerely apologize for this, and we are currently investigating the cause.

    I've sent a request to our developers to take a look.

    Please be patient, as we shall update this thread upon deliberation.

  • Profile Image
    choreassist
    Answered on February 18, 2014 at 06:47 PM

    I am having similar problems. When I make changes to a form, it will sometimes whip out the form data. Also, I noticed that when I change a form or update it, it's not showing when you visit the form. The updates are showing on the edit screen but not on the preview screen or when you visit the actual form. 

    Is there a data corruption issue happening thats causing these problems or interferring with the "save" feature?

  • Profile Image
    TitusN
    Answered on February 18, 2014 at 06:57 PM

    @choreassist

    Thank you for letting us know.

    However - most issues we resolve are sometimes caused by different circumstances.

    I would advice that you open a new ticket using this link and let us know the details of your challenge, we shall look out for it and assist.

    Thanks.

  • Profile Image
    artimpactnetpr
    Answered on February 26, 2014 at 09:47 AM

    Hello,

     

    Is there any update to this question? A solution perhaps? Please advise. Thanks.

     

    -Alysyn Curd

  • Profile Image
    EliezerN
    Answered on February 26, 2014 at 10:37 AM

    @Alysyn

    We are sorry for the long time it is taking to be resolved. Please note that our dev team is still working on it, the ticket has been tagged as important, so there is no doubt that it will be fixed sooner than later.

    Once we get any update, we will inform you via this thread.

    We highly appreciate your patience.

    Thanks