Conditions DON'T work

  • Profile Image
    Asked on February 18, 2014 at 05:56 PM

    The 5th question asks if you authorize adding up to 60 min to your appointment time. It gives them the option to "text for authority". If someone selects this option, it should then show the hidden field to confirm their cell number. 

    I have tried every combo of the conditions to make this work like it should but it doesn't. The cell phone field never hides. I've attached a picture of the current condition that is set on the form.

    That condition should work to hide the cell phone question for everything EXCEPT when you have "text for authority" selected. However, when you first load the phone, the field is shown which it should be hidden until someone selects "text for authority"


    Please advise,


  • Profile Image
    Answered on February 18, 2014 at 06:54 PM


    Thank you for contacting us.

    Hmm... - it appears to work well from my end:

    Try viewing your form in a different browser - does "confirm Cell Number" hide on your end?

    Please let us know.