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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are not receiving the forms that are submitted

    Asked by time2dance on February 18, 2014 at 06:27 PM
    Page URL:

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    JotForm Support

    Answered by EltonCris on February 18, 2014 at 08:11 PM


    I have now removed your email in the bounce list. It should be fine by now. Please test your form anytime you want.

    Here's the following reason why keithalan@time2dance.biz email ended in the bounce list.


    keithalan@time2dance.biz is IN the bounce list  

    Reason(s) : smtp;550 5.1.0  sender rejected. IB504 -

    To prevent this from occurring again, please whitelist JotMail IPs & domain to your email provider side. Check this guide for more details: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.


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    Answered by time2dance on April 30, 2016 at 01:44 AM
    I am not receiving jotformsHelp pleasee!Thank You For Considering Time 2 Dance
     Keithalan & Maral Hinsonwww.time2dance.biz  (877) 867-385822990 Ventura Blvd. Woodland Hills CA 91364"Like" Us on FaceBook  "For I know the plans I have for you, says the Lord, plans to prosper you and not harm you, plans to give you a hope and future" - Jeremiah 29:11
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    JotForm Support

    Answered by Chriistian on April 30, 2016 at 01:48 AM

    This appears to be an older thread. To better assist you, I have moved your latest concern to a new thread. You can check out that thread by following this link: https://www.jotform.com/answers/829893.