What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cannot access "my forms"

    Asked by 5Day on February 19, 2014 at 05:09 AM

    Ive signed in and out and used another browser but cannot access the link "my forms" or see a list of my forms. Are there issues with the server at the moment ?

    My Forms and
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    Answered by lisadcs on February 19, 2014 at 05:12 AM

    I, too, am also having this problem

     

    UPDATE:

    I had already tried restarting my browser (Firefox) and clearing the cache but this didn't make any difference.  Was able to access my forms using a different browser (Chrome) though.

    After also clearing my complete history and the cache again on Firefox I was able to access my forms.

    We have had a few customers tell us that the forms weren't working for them but haven't yet ascertained which browsers they were using to suggest this is only a browser issue.

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    JotForm Support

    Answered by ashwin_d on February 19, 2014 at 06:54 AM

    Hello 5Day,

    I'm sorry for the trouble caused to you. 

    We do not have any server issue and upon checking, I was not able to replicate the problem you are having. I was able to see the complete list of your forms. Please see the screenshot below:

    It could be a browser related issue. Have you tried clearing your browser cache already? Clearing browser cache should solve your problem. The following guide should help you:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    If the issue persists, you may like to reset your router and see if that helps you.

    We will wait for your response.

    Thank you!