What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    tech support question

    Asked by viapianasite on February 19, 2014 at 07:37 AM

    to whom it may concern,

    thanks for this amazing service.. it makes small businesses really benefit in a big way.

     

    i am having a small problem with the new updates of the forms i use on my web site. i have changed them on jot form but they havent changed on my website. (i checked refreshing my browser history and even checking from my phone)

     

    theres that, and the last purchase that was made on my site didnt have a email notification.. help please..

     

    here are the links to the two forms that i use

    http://form.jotform.me/form/21431975051449

     

    http://form.jotform.me/form/21432150758449

     

    here are links to the pages i use them on on my site.

    http://www.viapiana.ca/custom-standard-checkout/

    http://www.viapiana.ca/custom-premium-checkout/

     

    thanks for your time. 

    Page URL:
    http://www.viapiana.ca/custom-premium-checkout/

    JotForm email problem email notification
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 19, 2014 at 09:45 AM

    Hello viapianasite,

    I cloned your form and upon comparing it with the version you have in your account, I was unable to find any difference.

    We had some technical glitch last Sunday but the issue was already resolved and you should not have this issue. I have cleared your form cache. Please check and see if you still do not see any updated changes in your form.

    If the issue persists, please sign in to www.jotform.me domain and edit your form. When you edit your form using .me domain, the changes will be saved and propagated instantly. 

    Do check and get back to us if the above steps does not resolve your problem.

    Thank you!