What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Downgrade of services - Premium to Starter (free)

    Asked by thenorahbird on February 19, 2014 at 09:48 AM

    Hi there,

    I have downgraded our account from Premium to free last month, and the change should have taken effect yesterday, however, it appears we are still being charged services.

    Please have this account downgraded to the free Starter account.


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    JotForm Support

    Answered by ashwin_d on February 19, 2014 at 10:09 AM

    Hello thenorahbird,

    Upon checking your account, I did not find any recent charge. The last payment received on your account was on Jan 17, 2014. You cancelled your subscription on Feb 04, 2014 and your account was scheduled to be downgraded  yesterday.

    I have taken care of your account problem and downgraded it to free. 

    Thank you!