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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
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have you tried to enable some Conditions to the
Say transfer all entered data to MIGYM official email ?
I was free to clone your form and can`t see any code or Conditioning around the Submit button
btw. the form is really nice!
References about implementing Conditions in forms:
Your form seems to be working fine on my end upon checking it. I've made some test submission also and it was successfully submitted. Please take a look at this video: http://www.screencast.com/t/PWp539OBJZ
Have you tried already asking them to clear their browser cache and cookies? If not, can you please asking them?
Feel free to contact us again if the said issue still persists.