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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why can't my customers submit form

    Asked by migym on February 19, 2014 at 12:41 PM

    No one is able to submit this form it stays in continuous load screen when you click "Submit"

    Page URL:
    http://jotform.us/form/33466027107147

    able to submit
  • Profile Image

    Answered by datasphere on February 19, 2014 at 01:42 PM

    Hi migym

    have you tried to enable some Conditions to the

    submit button?

    Say transfer all entered data to MIGYM official email ?

     

    I was free to clone your form and can`t see any code or Conditioning around the Submit button

    http://form.jotformeu.com/form/40495514462354

    btw. the form is really nice!

     

    References about implementing Conditions in forms:

    http://www.jotform.com/help/57-Smart-Forms-Using-Conditional-Logic

    http://www.jotform.com/help/230-How-New-Conditions-For-and-Order-by-boxes-work-in-conditional-logics

  • Profile Image

    Answered by pinoytech on February 19, 2014 at 01:48 PM

    Hi,

    Your form seems to be working fine on my end upon checking it. I've made some test submission also and it was successfully submitted. Please take a look at this video: http://www.screencast.com/t/PWp539OBJZ

    Have you tried already asking them to clear their browser cache and cookies? If not, can you please asking them?

    Feel free to contact us again if the said issue still persists.