Show correct sender email on autoresponder email

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    adriandinsdale
    Asked on February 19, 2014 at 01:58 PM
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    pinoytech
    Answered on February 19, 2014 at 02:03 PM

    Hi,

    Are you referring on how to create Autoresponder in your form? If so, please take a look at this article for more detailed information.

    http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    If you need further assistance, please let us know.

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    adriandinsdale
    Answered on February 19, 2014 at 02:20 PM
    Sorry. I pressed enter in error.
    I have set up my auto-responder and specified a sender email but when I sent a test email the sender is still showing as JotForm.
    Can you please advise?
    Thank you,
    Adrian.
    Date: Wed, 19 Feb 2014 14:03:38 -0500
    To: adriandinsdale@hotmail.com
    Subject: Re: thank you emails
    ...
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    EltonCris
    Answered on February 19, 2014 at 03:14 PM

    Hi,

    You have to make an actual submissions with your form to find it out. It should display the correct Sender Name.

    This is what I get when I tested your form here, so it works just fine.

    Thanks!

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    adriandinsdale
    Answered on February 19, 2014 at 03:50 PM
    OK. Thank you. How were you able to submit without going through the payment process?
    ...
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    EltonCris
    Answered on February 19, 2014 at 03:55 PM

    @adriandinsdale

    I used the cloned version of your form and removed the payment field. You can also do that on your account.