Submissions missing required fields

  • Profile Image
    posyandujabarjuaradpmdprov
    Asked on September 15, 2021 at 10:39 PM

    Hello I got a question about my problem

    I made several forms that consist of two pages that require to fill by the respondent before they submit the answer (every question is compulsory). The first page contains some identity question and the second page contain the actual question to the topic. However, there are some responses that only contain the answers to the first page. I don't understand why this could happen with some of my respondent answers since all of the question is marked as compulsory, and the submit button only attached at the second page.

    After I asked my respondent they said they already fill every question including the question on the second page. It seems their answer on the second page is not recorded even though they already fill it.

    I downloaded the pdf version answer but there is nothing changes

    Here I attach the screenshot of some submissions with the related problem

    1631759507_6142ac9366d7d_

    1631759547_6142acbb92d3b_


    Here what the normal submission with second page filled should looks like:

    1631759596_6142acec64833_

    I hope you guys could help me to bring back the unrecorded answer since it's a form with a lot of question, my respondent would be mad if I ask them to resubmit they answer. Thank you.

  • Profile Image
    Lars
    Answered on September 16, 2021 at 09:27 AM

    Hello,

    Upon checking your Inbox and Table for this form, I see the same thing.

    I checked the form itself, and you're correct that it shouldn't be possible to submit it without filling everything in.

    I've forwarded this to our backend team for further investigation to see what can be done.

    Best regards,
    Lars

  • Profile Image
    posyandujabarjuaradpmdprov
    Answered on September 17, 2021 at 08:51 PM

    Hello,

    Is there any solution yet today?

    Thanks for your help

  • Profile Image
    Billy
    Answered on September 18, 2021 at 05:29 AM

    Hello,

    Unfortunately, we have not yet received any update from our backend team.

    I've already made a follow-up with them and hopefully, they'll reach out to you soon.

    Once again, we apologize for any inconvenience this has caused you and we appreciate your patience and understanding.

    Regards,

  • Profile Image
    posyandujabarjuaradpmdprov
    Answered on September 20, 2021 at 03:41 AM

    Hello Billy,

    Is there any solution yet today?

    Thanks for your help

  • Profile Image
    Sam
    Answered on September 20, 2021 at 06:23 AM

    Hello,

    Unfortunately, we don't have any updates yet from our backend team.

    I will send a request for any updates to them, and the ticket is still tagged as important, and the status is still opened. We apologize for the inconvenience.

    We highly appreciate your understanding on this matter.

  • Profile Image
    ramadhan.naufal17
    Answered on November 02, 2021 at 01:36 AM

    kons


  • Profile Image
    Sam
    Answered on November 02, 2021 at 03:17 AM

    Hello Ramdhan.naufal17,

    May we ask for more details?

    We will wait for your response.