What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't access my forms

    Asked by Mandy Taylor on February 20, 2014 at 04:53 AM

    I found today that cannot access my forms after log in in either your .com or .net manifestations.  I wanted to change to .net as recommended because of your troubles.   I have cleared my browser cache without success.  Any suggestions?


    I have removed links from my website until this is sorted out

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    JotForm Support

    Answered by TitusN on February 20, 2014 at 06:34 AM

    Hello Mandy,

    Thank you for contacting us.

    Each time you change the different domains for Jotform, you may need to log in again(even if you were logged in on a current session):




    This is indicative because I noticed a lot of guest accounts created from your location - which are free accounts that do not need one to be logged in, but can be used to create and share forms as well.

    To test this, try logging in using a different browser, you should be able to see your forms.

    Let us know if you hit a bump.