Why did you delete my account ?

  • Profile Image
    jchampion
    Asked on February 20, 2014 at 07:06 AM

    I used to creat forms with your tool, which is really efficient and simple.

    But today, when I wanted to log in, it says that "No user with this email address or username has been found.". I also integrated your forms on my google account and none of my forms was available. Is there a problem ? It's essential for me to have your forms. You'll find a screen shot of your mail saying that my account is created. I never ask you to delete it.

    Could you please reactivate my account ?

    Thank you

  • Profile Image
    ashwin_d
    Answered on February 20, 2014 at 07:17 AM

    Hello jchampion,

    Upon checking your account "jchampion", I found that it's suspended by our anti-phishing system. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities.

    Upon taking a closer look at your form, I can confirm that it's not being used for any phishing activities. I have activated your account now.

    I'm sorry for the trouble caused to you.

    Thank you!

  • Profile Image
    jchampion
    Answered on February 21, 2014 at 04:16 AM

    Thank you

  • Profile Image
    gori-mathew
    Answered on February 21, 2014 at 04:30 AM

    You are welcome, Enjoy using Jotform and do feel free to let us know wherever you need our assistance.

    Cheers!