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    Having an issue with large files and Dropbox integration.

    Asked by weidnersignage on July 11, 2011 at 11:16 AM

    I recently set up a form with you guys and subscribed to a premium package with Dropbox. The file uploader works great with files anywhere from 1 - 50mb. We've now tried two 100mb files and they upload just fine to your service, but never get sync'd over to Dropbox. We canceled the first 100mb file after waiting a couple hours into our test. Since I read that it could take up to day, I decided to test the theory again with another 100mb file. It's now been an entire weekend on that particular file and it still doesn't even show up in the cloud (dropbox website) as ever being sent to Dropbox. Our company's connection is fast and we've never had a problem syncing large files via Dropbox in a timely manner. Is there something wrong in my configuration that could be causing the issue with the large files not being sent to dropbox?

    Page URL:
    http://form.jotform.com/form/11871303287

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    JotForm Support

    Answered by liyam on July 12, 2011 at 03:45 AM

    Hello weidnersignage,

    Thank you for reporting this.

    I will submit a ticket to our development team regarding this matter.  Unfortunately, I cannot provide a timeframe to when this problem will be fixed.

    Thank you for your patience.

    Warm regards,

    Liyam