What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Having Problems Logging In

    Asked by Bryan Ruiz  on February 20, 2014 at 09:47 AM

    I have a form set up and it's delivering sign ups to my email but I can't log into my account. Please help:




    Bryan Ruiz



    213 663 6721

    Page URL:

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    JotForm Support

    Answered by ashwin_d on February 20, 2014 at 10:12 AM

    Hello Bryan,

    Upon checking your form, I found it to be associated with a guest account. This type of account is created when you do not sign up / sign in to your JotForm account and start building your forms. 

    I would suggest you to please sign up for a free account using the email address "bryan@opamnyc.com" and the form should automatically move to your new account and you should be then able to edit it.

    Do get back to us if the form does not gets transferred to your account and we will manually transfer it from back end.

    Thank you!

  • Profile Image

    Answered by Nikki on October 12, 2016 at 07:56 PM

    Hello, i had the same issue as above, and tried your fix and created an account for that email address but the form did not get transferred there.

    The form is on http://blackartists.org/meet-the-artist-questionnaire/

    Hope you can assist!


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    JotForm Support

    Answered by ashwin_d on October 12, 2016 at 11:03 PM

    Hello Nikki,

    I have moved your question to a new thread and you will be answered here:  https://www.jotform.com/answers/959147 

    Thank you!