Is the JotForm submitted from my site secure?

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    Asked on July 11, 2011 at 11:48 AM

    I am using JotForm for a simple "Contact Page" and will be going live with a "New Accounts" form page to gather information from doctors and clinics that includes DEA/Med.License #'s. I need to ensure a secure transmission of the information to our customer service.

    I will be subcribing to JotForm's database plan when the form is launched. Once I have a Secure Certificate for my site, is the form automatically secure or is there another step or subscription with JotForm?

    WmCarl - Webmaster, Clint Pharmaceuticals

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    Answered on July 12, 2011 at 01:12 AM

    Hi WmCarl,

    You can enable SSL on JotForm to secure data submitted using JotForm.
    It is simple to enable SSL on forms created with JotForm just change
    http to https.

    When getting the Embed Code you can also choose the secure form option:

    1. Open the form in JotForm
    2. Click on 'Setup & Embed'
    3. Enable 'Secure Form' then copy the embed code.

    We use a 256-bit Godaddy SSL Certificate. Here is what they
    say about the security in their FAQ:

    What Is the Encryption Strength of Your SSL Certificates?

    All of our SSL certificates support high-grade 256-bit encryption.

    The actual encryption strength on a secure connection using a digital certificate is determined by the level of encryption supported by the user's browser and the server that the website resides on. For example, the combination of a Firefox browser and an Apache Web server normally enables up to 256-bit AES encryption with our SSL certificates. This means that depending on the Web browser and Web server that combine to establish the secure connection through one of our SSL certificates, the encryption strength of the secure connection may be 40, 56, 128, or 256 bit.

    Hope this helps.


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    Answered on July 12, 2011 at 02:36 PM

    Many thanks for your response. Since our site will have an SSL shortly, combined with JotForms secure option, sounds like we're covered!



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    Answered on July 12, 2011 at 02:59 PM

    Hi WmCarl,

    Indeed you are pretty much covered. Another advantage of having a fully secure site and forms is that your users will have confidence on your business, especially if they see the lock icon on their browsers when they visit your pages and forms.

    We are very happy that you chose Jotform for your business. Please let us know if you have other queries or concerns. Our support team are eager and able to assist you with just about anything that's related to Jotform.

    Thank you and have a great day!