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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Thank you page - Looping through jotform / Google Analytics goals

    Asked by Brennon24 on February 20, 2014 at 01:02 PM

    Hello,

    I have two forms running on this site:

    One on this page: http://treehouselodge.com/availability.html

    One on all other pages: http://treehouselodge.com/rates.html

    We are having a problem tracking the form submissions in Google Analytics. I have both forms going to the following thank you page in order to track for conversions: http://treehouselodge.com/thankyou.html

    For some reason, all of the conversions on the site say they are coming from this url: submit.jotformpro.com


    This leads me to believe that when someone is submitting a form it is actually taking them to jotformpro.com for a split second and then returning them to the thank you page. Is there a way to fix this problem?

    Thanks, Jake Garrett

    JotForm Submissions problem analytics tracking
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    Answered by Carina on February 20, 2014 at 02:20 PM

    Perhaps the referrer widget can solve your problem. This widget will return the information about the website where the form is embed. You need to insert it in both your forms:

    Let us know if the problem still persists.

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    Answered by Brennon24 on February 21, 2014 at 04:30 PM
    Great. I will try that. Thank you. -Jake
    ...
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    Answered by Brennon24 on March 10, 2014 at 12:40 PM
    Hello,
    I went through and implemented the "get referrer" widget to my forms, but
    the problem still persists. The problem is not about tracking the page on
    the website that the submission is coming from. The problem is that I can
    not see the source of traffic that is responsible for the form submission
    i.e. google organic, google cpc, yahoo organic, etc... I have attached a
    screenshot of my analytics account to demonstrate the problem. As you will
    see, google analytics for this site shows that over the past month 112 of
    the total 117 leads (form submissions) have come from the referring
    website: submit.jotformpro.com This of course is not true and the leads
    are actually coming from a combination of the other sources: google
    organic, direct, groupon, etc... This leads me to believe that somehow
    when people are submitting the form it is looping through the url
    submit.jotformpro.com and then coming back to the thankyou page.
    The form on this page receives the most submissions:
    http://treehouselodge.com/availability.html
    There are additional forms on most pages of the site. This problem is
    happening regardless of which form is submitted.
    Hope you can help. Also, it would be great to talk to someone about this if
    possible. My phone number is below.
    Best,
    Jake Garrett
    801-673-6690
    ...
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    JotForm Support

    Answered by Mike_T on March 10, 2014 at 03:53 PM

    Please try to add ?utm_nooverride=1 to the end of your form Thank You URL, so the URL will be:

    http://www.treehouselodge.com/thankyou.html?utm_nooverride=1

    I hope it will solve the issue in Google Analytics.

    Thank you.

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    Answered by Brennon24 on March 10, 2014 at 04:10 PM
    Thank you. I will try that and let you know. -Jake
    ...
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    Answered by signsman on April 09, 2014 at 06:10 PM

    I tried that but my "referrer" in Analytics is "submit.jotformpro.com"

     

    What I think Brennon is trying to do is the same thing I'm trying to do.  I want to be able to backtrack in Analytics to find out what keywords brought people to fill out my form.  But if I have the "Thank You" page as a "goal" in Analytics the referrer is always jotform ... so there's no way to for me to find out what keywords brought them to my site in the first place.

    Any idea how I can fool it?

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    JotForm Support

    Answered by jonathan on April 09, 2014 at 06:58 PM

    @signsman

    Hi,

    Can you pleae repost your question to a new separate thread. Use this link http://www.jotform.com/contact/

    You may just copy your message from here and paste it to the new thread you will create.
    Just add the appropriate title/subject to it.

    We will attend to it as soon as we can.

    Thanks.