What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    how do I provide a new credit card number for billing?

    Asked by textus on July 11, 2011 at 01:45 PM
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    JotForm Support

    Answered by mliz on July 11, 2011 at 11:31 PM


    Your JotForm subscription is paid using Credit Card which is handled by Plimus.
    You can change your credit card info by logging into your Plimus account.
    You will need to find out your Plimus username (a long string of numbers)
    from the original plimus email you received when you first paid for JotForm,
    then enter it on the link below and enter the email address used in email.

    That will reset your password and you can then login there to change your
    Credit Card details.  If you cannot do that, you can re-subscribe your account
    when it expires.

    Hope this helps, let us know if you have further questions.