What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How much am i charged when a payment is made?

    Asked by rcblilie on July 11, 2011 at 02:21 PM

    I have the basic package.  Will I be charged if i receive more than 10 payments?  If so, how much?

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    JotForm Support

    Answered by mliz on July 12, 2011 at 01:32 AM

    Hi there,


    Payment submisisons limit for free users is 10 per month. When a particular
    form in your account uses up the 10 submissions allocation, you can no longer
    accept payments in your account. It means that all your forms that contain
    payment fields will no longer work, your customers will not be redirected to
    your chosen payment gateway anymore.

    To be able to use up the remaining 90 regular submissions, you would need
    to delete the payment fields on those forms.

    If you wish to continue accepting payments you will need to upgrade the account.

    Let us know if you have further questions.

    Regards,
    Mliz