Login Problem

  • Profile Image
    Jonathan Braddick
    Asked on July 11, 2011 at 03:52 PM

    I have a dropbox account I used to login to create this form:  http://form.jotform.com/form/11774838352

    I'm having trouble logging in to our jotform account.  Here is our dropbox account info:

    u: becky@tahch.org

    Please reply back with access to our account.

     

    Thanks,

    Jonathan

  • Profile Image
    NeilVicente
    Answered on July 12, 2011 at 05:18 AM

    Hi Jonathan,

    I couldn't look up a Jotform account using the email addresses becky@tahch.org or jonathan@tahch.org. Can you provide us your Jotform username? If you can't remember using a username to log in to Jotform, it could have been that the account you were using was an unregistered or 'Guest' account.

    Also, the form you have provided is actually deleted - http://www.jotform.com/form/11774838352

    http://form.jotform.com/form/11774838352 is actually an un-updated (undeleted) version of that form, but the reality is that it is already deleted.

    I suggest that you register for an account so that you will not lose access to it. You will also need to re-create your form, since it is already deleted.


    Neil

  • Profile Image
    Jonathan Braddick
    Answered on July 12, 2011 at 10:07 AM

    Interesting as, the form is currently live on our site here:  http://www.tahch.org/TAHCH/Membership_Information/Contests.aspx

    and when you submit, it goes into our dropbox account: 

    u: becky@tahch.org

    How can ensuer when I recreate this form that it is connected with our dropbox account?

     

    Jonathan

  • Profile Image
    liyam
    Answered on July 12, 2011 at 10:26 AM

    Hello Jonathan,

    I will submit a ticket to our development team and let them have a look at this.

    Thank you for your patience.

    -Liyam

  • Profile Image
    aytekin
    Answered on July 12, 2011 at 12:31 PM

    I am not sure what happened but I have recovered this form, created an account for you and assigned this form to it. The new URL:

    http://www.jotform.com/form/11922858815

    I will email you your account username and password for the new account.

     

     

  • Profile Image
    tahch
    Answered on July 12, 2011 at 12:48 PM

    Thanks!  I was able to login, and see my form.  By the way, this new form is link to our dropbox account, correct?

     

    You've got a great product and I appreciate your quick assistance with this issue!

  • Profile Image
    NeilVicente
    Answered on July 12, 2011 at 12:54 PM

    Your new form appears to have been integrated to dropbox. I am not sure if the integration was inherited from the original form or if you redid the integration yourself.

    Whichever is the case, it is still good to know that your form was restored. Feel free to search or ask around the forum if you have other questions in mind.


    Neil