What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Error

    Asked by homegrownmf on February 21, 2014 at 04:30 AM

    I used a template to construct a form:

    http://www.jotform.com//?formID=40496848498980

    It displays correctly but the emailed response is a mish-mash of my form and the template questions.  Can this be fixed?

    With thanks.

    Steve Warren

    Page URL:
    http://www.jotform.com//?formID=40496848498980

    JotForm template www thanks
  • Profile Image
    JotForm Support

    Answered by NeilVicente on February 21, 2014 at 05:44 AM

    Usually, problems concerning email alert templates can be fixed by deleting and recreating the template itself.

    To delete, click Email Alerts > Notification > Delete Email.

    To create a new notification, click Email Alerts > Add New Email > Notification > click Next; then follow and compelete the Email Alert Wizard

    Save the form afterwards. Let us know if you're still having issues with this.

    Regards