Deleted form submissions, Need to retreive them all, how can I do so?

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    Asked on July 11, 2011 at 09:32 PM



    I deleted form submissions to preserve space, but had no idea that I would not have access to the files that were uploaded with submission. Now that I need to access (via my email) I cannot open the files (jpegs and documents). I have not emptied the trash, so can I retrieve them? Need to know asap.

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    Answered on July 12, 2011 at 03:22 PM


    Unfortunately, submissions do not get sent to the trash when deleted. Instead, they are deleted permanently. I am not sure if we can restore your files, but I will try to submit a request for it.

    We will let you know if our higher ups can do something about it. Thanks!


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    Answered on July 13, 2011 at 04:47 PM

    Unfortunately, there is no way to recover deleted files.

    My recommendation would be to use the Dropbox integration feature in the future. This way you will always have a backup copy in your computer.