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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Deleted form submissions, Need to retreive them all, how can I do so?

    Asked by atlfw on July 11, 2011 at 09:32 PM

    Hello.

     

    I deleted form submissions to preserve space, but had no idea that I would not have access to the files that were uploaded with submission. Now that I need to access (via my email) I cannot open the files (jpegs and documents). I have not emptied the trash, so can I retrieve them? Need to know asap.

    Page URL:
    http://passporttofashion.org/model-registration/

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    JotForm Support

    Answered by NeilVicente on July 12, 2011 at 03:22 PM

    Hi,

    Unfortunately, submissions do not get sent to the trash when deleted. Instead, they are deleted permanently. I am not sure if we can restore your files, but I will try to submit a request for it.

    We will let you know if our higher ups can do something about it. Thanks!


    Regards,
    Neil

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    JotForm Founder

    Answered by aytekin on July 13, 2011 at 04:47 PM

    Unfortunately, there is no way to recover deleted files.

    My recommendation would be to use the Dropbox integration feature in the future. This way you will always have a backup copy in your computer.