- atlfwAsked on July 11, 2011 at 09:32 PM
I deleted form submissions to preserve space, but had no idea that I would not have access to the files that were uploaded with submission. Now that I need to access (via my email) I cannot open the files (jpegs and documents). I have not emptied the trash, so can I retrieve them? Need to know asap.
- JotForm SupportNeilVicenteAnswered on July 12, 2011 at 03:22 PM
Unfortunately, submissions do not get sent to the trash when deleted. Instead, they are deleted permanently. I am not sure if we can restore your files, but I will try to submit a request for it.
We will let you know if our higher ups can do something about it. Thanks!
- JotForm FounderaytekinAnswered on July 13, 2011 at 04:47 PM
Unfortunately, there is no way to recover deleted files.
My recommendation would be to use the Dropbox integration feature in the future. This way you will always have a backup copy in your computer.