What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Customer is not receiving confirmation email notification to email listed in form.

    Asked by mlatneysr on February 21, 2014 at 10:51 PM


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    JotForm Support

    Answered by ashwin_d on February 22, 2014 at 01:28 AM

    Hello mlatneysr,

    Do you mean to mean to say that you want to send submission emails to the user who submitted the form?

    Upon checking your form, I did not find that you have added any auto-responder in your form. To be able to send submission emails to form submitter, you should actually add an auto-responder in your form. The following guide should help you:  https://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!