What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account has been suspended

    Asked by electricduck on February 22, 2014 at 10:38 AM

    My account has been suspended. After a little searching around the forums, I noticed they can be suspended for phishing reasons... but my form is not for phishing purposes... :|

    Page URL:
    http://pond.sx/request/

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 22, 2014 at 01:28 PM

    Hello electricduck,

    Upon checking your account I found that it's suspended by our anti-phishing system. As your form "Pond.sx Upgrade" has fields like "Username & Email & Password" which makes it suspected of being used for phishing.

    Authentication form can't be used in JotForm and creating such forms are against the Terms of Use. This form must be deleted before we can activate your account again.

    We will wait for your response.

    Thank you!