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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Waiting my cancelation!

    Asked by tibiaforsale on February 22, 2014 at 05:18 PM

    https://shoppers.plimus.com/jsp/show_invoice.jsp?ref=8CA26F8E7C4D1521

    I PAID 1 YEAR

    AT SAME DAY I SAID! I PAID INCORRECT!

    AND YOURS SENT ME ONE EMAIL SAYNG, IN NEXT 10 DAYS UR SUBSCRIPTION WILL BE CANCELED U WILL GET UR MONEY BACK AT UR CARD!

    THE TIME IS OVER, AND I NEVER GET MY MONEY BACK!

    HERE IS A DETAILS OF MY PAYMENTS!

    https://shoppers.plimus.com/jsp/show_invoice.jsp?ref=8CA26F8E7C4D1521

     

    I AM WAITING THIS CHARGEBACK!

    I CAN PAY 1 MONTH OF I USED

    BUT I CANT PAY ALL THIS 1 YEAR! I PAID INCORRECT!

    PLEASE ATTENTION!

    WHEN I TRY CANCEL ITS GET PROBLEM!

    Page URL:
    www.tibiaforsale.com.br

    email problem next card
  • Profile Image
    JotForm Support

    Answered by liyam on February 23, 2014 at 12:54 AM

    We apologize for this misunderstanding, tibiaforsale.

    You're encountering a problem when you try to cancel is because your payment subscription is no longer active.

    A charge back was made but you may have not noticed it since the amount returned was only $9.95. With this I have corrected the measure and refunded you an additional $119.10. Your total refund amount is now 129.05, the remaining 9.95 was kept for your 1 month worth of subscription.

    This chargeback should reflect to your account in 3-5 business days.

    Please do let us know if you have other questions or concerns.

    Thank you for using JotForm.

  • Profile Image

    Answered by tibiaforsale on February 23, 2014 at 01:00 AM
    ok thanks! i will wait next 3~5 days!thanks
    Date: Sun, 23 Feb 2014 00:54:22 -0500
    To: gnsfer@hotmail.com
    Subject: Re: Waiting my cancelation!
    ...
  • Profile Image
    JotForm Support

    Answered by liyam on February 23, 2014 at 01:18 AM

    In addition, please be informed that your premium subscription with us will expire on the 26th of this month.  You may be able to re-upgrade again your subscription via monthly to be able to continue with your premium subscription.

    Warm regards,
    Liyam