What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Whenever I try to add a payment tool I keep getting this message. "You cannot add more than one payment tool. Please delete the existing one first."

    Asked by OshkoshJaycees on February 23, 2014 at 12:10 AM

    I don't see how I'm able to delete any payment tools.  It gives me the same error regardless of what I click on.

    Page URL:
    https://secure.jotform.us/form/40528324044144

    message payment tool tool tools same
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 23, 2014 at 02:20 AM

    Hello OshkoshJaycees,

    Upon checking your form, I found that you already have a payment question in your form:

    You cannot have more than one payment question in your form. Our forms are designed to have only one payment tool in form. You need to delete the question shown in above image before you can add another payment question in your form.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!