Whenever I try to add a payment tool I keep getting this message. "You cannot add more than one payment tool. Please delete the existing one first."

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    Asked on February 23, 2014 at 12:10 AM

    I don't see how I'm able to delete any payment tools.  It gives me the same error regardless of what I click on.

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    Answered on February 23, 2014 at 02:20 AM

    Hello OshkoshJaycees,

    Upon checking your form, I found that you already have a payment question in your form:

    You cannot have more than one payment question in your form. Our forms are designed to have only one payment tool in form. You need to delete the question shown in above image before you can add another payment question in your form.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!