What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I've changed the email address for the account and I'm not getting the sign-up emails now.

    Asked by DynamicBeing on February 23, 2014 at 11:31 AM

    The original email used to create the form is still receiving the registration emails even though I've changed the account email.  Where do I edit the email to make sure the correct address is receiving the registration notifications??  Thanks in advance...

    Page URL:
    http://us7.campaign-archive2.com/?u=6bd162f8d5e816e1e25f713b4&amp;id=2<br/>bef3eb660&amp;e=0d220a41c9

    Emails email and create thanks
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    JotForm Support

    Answered by BDAVID on February 23, 2014 at 12:54 PM

    Hi, please take a look a this guide to find out and change the E-mail address used for submissions notificagtions,  remember not to leave fields in blanck or as "None" to avoid email bouncing related issues.

    Also, to make sure you will be getting the email notifications, you need to submit a live form in the preview mode:

    Hope this helps you, let us know if you have more questions.